Customer Service Assistant - Ritzy, Brixton

Location Brixton
Business Area: Picturehouse Cinemas
Job type: Part Time Contract
Job ref: 067716
Published: 20 days ago

The Ritzy is a 5 screen cinema in the heart of Brixton, the building is grade 2 listed and one of only a few purpose built cinema's still in existence in the country. Being in the heart of Brixton means putting the community first in all we do from Independent films to a full diverse events program at our iconic bar 'upstairs at the Ritzy'. 


 As a Customer service assistant you will be responsible for keeping the heart of what we do beating with an infectious attitude and personal professionalism. Your role includes: To welcome and serve visitors to the cinema in an individual and informed way whilst delivering the highest standard of customer service at all times. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. 


You will be fully trained to perform different duties at various times across the cinema. Your duties will include Box Office duties, Retail duties, Usher duties, Bar duties and Kitchen duties with particular attention paid to customer service in all areas.


Passionate about excellent customer service 

Confident in communication with customers and colleagues 

Works effectively as part of a team 

 Adaptable and flexible to changing circumstances 

Resourceful and able to work under pressure 

Available to work at key business times i.e. evenings, late nights and weekends