Direct Report To:
Deputy General Manager
General Manager (in the absence of Deputy General Manager)
Supervisors and Customer Service Assistants
To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching and motivating the team to consistently deliver an exceptional customer experience. Provide an engaging work environment, championing succession and development opportunities for all. Be the Duty Manager for the cinema on a regular basis. Focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs.
As per Supervisor job description plus:
Deputise for the General Manager (in the absence of a Deputy General Manager)
Ensure effective delivery of all business KPIs and business objectives
Ensure that the business is running efficiently, effectively and in line with company expectations, policies and procedures
Ensure any assigned area of responsibility is delivered in line with business requirements
People – You will:
Engage teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance
Implement, deliver and achieve your business and performance excellence objectives
Encourage a positive work environment where all employees feel supported
Customer – You will:
Maintain a management presence at key business times to improve the Customer journey and support your team to deliver a positive customer experience
Maintain, build and promote awareness of film product, promotions etc.
Operational Excellence – You will:
Ensure the highest standard of on screen presentation, programming, scheduling, housekeeping, maintenance and operational standards are upheld at all times.
Ensure staff scheduling and deployment is managed accordingly to meet the demands of the business.
Ensure the wellbeing of all employees, customers and visitors is in line with Health & Safety policy, company procedures and operational guidelines.
Ensure all relevant licensing, legislative and business compliance is adhered to.
Maintain operational standards to Company expectation.
Finance – You will:
Awareness of the cinemas controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets and budgets
Manage risk by minimising fraud, cash and stock loss within the business and maintain banking controls
Maximise all revenue opportunities including retail and Membership sales through effective management and promotional initiatives and incentives
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
PERSON SPECIFICATION - ATTRIBUTES AND EXPERIENCE
Confident in communication with customers and colleagues
Ability to integrate with the team and demonstrate effective leadership
Adaptable and flexible to changing circumstances
Good organisational skills, effective time management and ability to prioritise tasks
Resourceful and able to work under pressure
Customer facing experience, in particular in a retail, leisure or hospitality environment
Takes initiative and is pro-active when working autonomously
Numeracy and Literacy skills
IT literate (Microsoft Office suit, industry bespoke software)
Available to work at key business times i.e. evenings and weekends
Is flexible on location (able to travel a reasonable distance where applicable)
Supervisory or line management experience
Local marketing experience
Knowledge of or a willingness to learn about Audio Visual presentation
An interest in and knowledge of film and Picturehouse’s programming strands
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.