Deputy General Manager – Leicester Square
Cineworld Leicester Square is looking to recruit an Deputy General Manager to join their team.
The Cinema is a complexity [2] site with 9 screens, situated Central London, Leicester Square. It operates IMAX, Super Screen & 4DX The full management team consists of a General Manager, Deputy General Manager, 3x Cinema Managers & 6x Team Leaders.
The ideal candidate will be an existing Deputy General Manager looking to expand their knowledge and experience in order to further develop in their career. / an Cinema Manager who is ready and looking for their first role as a Deputy General Manager. You will be extremely motivated, demonstrate that you live the values, show strong leadership skills and be fully focused on the Customer Experience.
If you are interested in applying and feel you have the skills and experience to excel in this role, please speak to your General Manager for approval.
Vacancy
We are looking for a passionate, diligent, and hard-working Deputy General Manager to help lead our cinema team and iconic venue during an exciting period of rebuilding and change.
Please note there is a requirement to work full time hours per week over any of the seven days with regular work at evenings and weekends.
Job purpose
To support the General Manager’s overall responsibility for the day to day management of the cinema and to work with the General Manager to provide leadership to maximise the business’ growth and profitability at that cinema. Support succession at all levels and development of the team. To manage operational shifts at the cinema, ensuring a regular presence at key business times. Deputise for the General Manager when they are absent.
Main duties
As per Duty Manager job description plus:
- Deputise for the General Manager
- Working in partnership with the General Manager, responsible for all recruitment, development and management of the cinema team
- Complete ad-hoc project work as required
- Perform the role of duty manager on a regular basis
People – You will:
- Ensure regular rotation of responsibilities in your management and supervisor team
- Create an environment where high performance can be developed and maximised Implement, deliver and achieve the business objectives through effective communication and management of your team
- Oversee recruitment, training, development and performance at all levels
- Hold regular team meetings with all cinema employees to ensure that the team is engaged, has a clear understanding of the vision and understands key communications
Customer – You will:
- Consistently strive to improve the customer experience in your cinema
- Empower teams to resolve any customer queries and give support, where required
- Engage with customers by being visible and responding to their needs by maintaining a floor presence at key business times
- Ensure the highest levels of on screen presentation are maintained at all times
Operational Excellence – You will:
- Deliver high levels of operational excellence to drive an improved customer experience
- Key focus on ensuring film programming and staff scheduling is optimised to maximise all business opportunities
- Ensure the Health & Safety and well-being of all staff and customers meets business standards
- Ensure all business policies and procedures are followed to expected business standards
Finance – You will:
- Maximise all revenue opportunities and report back on P&L lines
- Deliver budgeted cost lines
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
Person specification
Essential:
- Managing performance and setting expectations with managers, supervisors and customer service assistants
- Proven track record of delivering operational excellence
- Customer facing experience, in particular in a cinema / food / drink service environment
- IT literate (Microsoft Office suit, industry bespoke software)
- Available to work at key business times i.e. evenings and weekends
- Flexible on location (able to travel a reasonable distance)
- Proven experience of coaching and managing a team
Desirable:
- Local marketing experience
- Significant knowledge of Audio Visual presentation
- P&L Management
- DPS licence holder
- Experience of managing building maintenance
- Experience of managing private hires / events