Deputy General Manager - Nottingham
Cineworld Nottingham is looking to recruit a Deputy General Manager to join their team.
The Cinema is a complexity two site with 14 screens, including an IMAX, situated in The Corner House complex in the heart of the entertainment district in the city centre, surrounded by bars, restaurants and nightclubs. It operates 2 concessions counters on 2 separate levels, the first floor a having Baskin Robbins ice cream counter. The full management team consists of a General Manager, Deputy General Manager, 2 Cinema Managers & 4 Team Leaders.
The ideal candidate will be an existing Cinema Manager who is ready for, or passed, the DGM assessment, and is looking to expand their knowledge and experience in order to further develop their career. You will be extremely motivated, demonstrate that you live the values, show strong leadership skills and be fully focused on the Customer Experience.
The key focus for a Deputy General Manager at Cineworld Cinemas is to deliver the vision for the Company by ensuring fantastic delivery of the customer journey through the cinema team.
The Deputy General Manager is responsible for delivering the operational running of the cinema on a day to day basis ensuring your management team are developed and equipped to deliver their role.
Responsibilities include, but are not limited to;
- Deputising for the General Manager
- Responsible for all recruitment
- Development and management of the cinema team
- Utilising effective communication methods to create an environment where high performance can be developed and maximised.
- Implement, deliver and achieve the business objectives through your management team
- Setting expectations and coaching to ensure that the highest standards of performance are delivered.
- Delivering high levels of operational excellence, consistently striving to improve the customer experience, ensuring all business policies and procedures are followed to expected business standards.
- Empowering teams to resolve any customer queries and give support, where required, to resolve high levels complaints and analyse all revenue opportunities and respond accordingly to ensure they are maximised.
If you have a passion for customer service, the ability to motivate and drive a team's performance, the flexibility and adaptability to cope in an ever changing environment, and have the experience to excel in this role we would love to hear from you.