Deputy General Manager- Rushden Lakes
Cineworld Rushden Lakes is a vibrant 14 screen cinema with a IMAX screen, 4DX screen, ScreenX and a Starbucks coffee shop all located on the Rushden Lakes retail park. Cineworld Rushden Lakes is a complexity 2 cinema and is only 5 years old. The management team consists of a General Manager, and a Deputy General Manager in role you would be responsible for a team of 2 Cinema Managers, a team of 5 Team Leaders and approximately 40 Team Members. You will also be responsible for 1 Starbucks Manager, a team of 3 Starbucks Supervisors and around 10 Barista's. Due to the fast paced and challenging nature of the cinema this role is perfectly suited to a Cinema Manager who is looking to progress within Cineworld or has passed the assessment Centre and wanted to test themselves, potentially even an experienced Deputy General Manager. The ideal candidate will need to be fully available 7 days a week.
Deputy General Manager
The key focus for a Deputy General Manager at Cineworld Cinemas is to deliver the vision for the Company by ensuring fantastic delivery of the customer journey through the cinema team.
The Deputy General Manager is responsible for delivering the operational running of the cinema on a day to day basis ensuring your management team are developed and equipped to deliver their role.
Responsibilities include, but are not limited to;
Deputising for the General Manager
Responsible for all recruitment
Development and management of the cinema team
Utilising effective communication methods to create an environment where high performance can be developed and maximised.
Implement, deliver and achieve the business objectives through your management team
Setting expectations and coaching to ensure that the highest standards of performance are delivered.
Delivering high levels of operational excellence, consistently striving to improve the customer experience, ensuring all business policies and procedures are followed to expected business standards.
Empowering teams to resolve any customer queries and give support, where required, to resolve high levels complaints and analyse all revenue opportunities and respond accordingly to ensure they are maximised.
If you have a passion for customer service, the ability to motivate and drive a team’s performance, the flexibility and adaptability to cope in an ever changing environment, and have the experience to excel in this role we would love to hear from you.