Duty Manager - Epsom Picturehouse

Location Epsom
Business Area: Picturehouse Cinemas
Job type: Full Time Contract
Salary: £12.15 per hour
Contact name: Cris Taylor

Contact email: [email protected]
Job ref: 037275
Published: about 1 month ago

Duty Manager, Epsom Picturehouse


Application deadline: 22/07/22


Job Type: Full-time, 40 hours per week


Epsom Picturehouse is an exciting new 6 screen Cinema & Restaurant venue, opening this summer in Epsom Square, right in the heart of the town centre.


In addition to a diverse programme of films, ranging from quality blockbusters to independent, classic, foreign-language and art-house, the cinema will also show live HD broadcasts of productions from world-class arts venues, such as the New York Metropolitan Opera and the National Theatre, curated art exhibitions and filmmaker Q&As.


Epsom Picturehouse will feature a fantastic & varied food & beverage offer, and the very highest standards of customer service and presentation will need to be maintained at all times.


The new venue will be a part of Picturehouse Cinemas who operate 27 cinemas across the UK and are a stand-alone division of Cineworld PLC.


Job Title:

Duty Manager


Direct Report To:

General Manager


Responsible For:

Supervisors and Customer Service Assistants


Job purpose


To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching and motivating the team to consistently deliver an exceptional customer experience. Provide an engaging work environment, championing succession and development opportunities for all. Be the Duty Manager for the cinema on a regular basis. Focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs.


Main duties

Deputise for the General Manager

Ensure effective delivery of all business KPIs and business objectives

Ensure that the business is running efficiently, effectively and in line with company expectations, policies and procedures

Ensure any assigned area of responsibility is delivered in line with business requirements


People – You will:


Engage teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance

Implement, deliver and achieve your business and performance excellence objectives

Encourage a positive work environment where all employees feel supported


Customer – You will:


Maintain a management presence at key business times to improve the Customer journey and support your team to deliver a positive customer experience

Maintain, build and promote awareness of film product, promotions etc.


Operational Excellence – You will:


Ensure the highest standard of on screen presentation, programming, scheduling, housekeeping, maintenance and operational standards are upheld at all times.

Ensure staff scheduling and deployment is managed accordingly to meet the demands of the business.

Ensure the wellbeing of all employees, customers and visitors is in line with Health & Safety policy, company procedures and operational guidelines.

Ensure all relevant licensing, legislative and business compliance is adhered to.

Maintain operational standards to Company expectation.


Finance – You will:


Have awareness of the cinemas controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets and budgets

Manage risk by minimising fraud, cash and stock loss within the business and maintain banking controls

Maximise all revenue opportunities including retail and Membership sales through effective management and promotional initiatives and incentives


Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.





Confident in communication with customers and colleagues

Ability to integrate with the team and demonstrate effective leadership

Adaptable and flexible to changing circumstances

Good organisational skills, effective time management and ability to prioritise tasks

Resourceful and able to work under pressure

Customer facing experience, in particular in a retail, leisure or hospitality environment

Takes initiative and is pro-active when working autonomously

Numeracy and Literacy skills

IT literate (Microsoft Office suite, industry bespoke software)

Available to work at key business times i.e. evenings and weekends

Is flexible on location (able to travel a reasonable distance where applicable)

Supervisory or line management experience



Local marketing experience

Knowledge of or a willingness to learn about Audio Visual presentation

An interest in and knowledge of film and Picturehouse’s programming strands


Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.