Picturehouse Cinemas Ltd
Supervisor - Cinema
40 hrs per week £11.33 per hour
We are looking for an experienced and enthusiastic Supervisor who can bring a passion for excellent customer service to this exciting venue. As a Supervisor, you will be out there on the floor of the cinema living our value of ‘Nothing is too much trouble’ and supporting the Customer Service Assistants in delivering exceptional service. In addition to this you will be supporting the cinema Duty Managers is the smooth daily operation of the cinema.
Chester Picturehouse is an exciting new 6 screen Cinema venue, opening this Autumn in the brand new Northgate development right in the heart of the city centre. We are looking for 2 enthusiastic Full time Supervisors to join the team.
Our film programme is a broad and curated range of quality mainstream, indie, family, foreign language and documentary films. We champion classic or contemporary independent thinking films, providing a quality cinema experience to our diverse and inclusive audience.
We will also show live HD broadcasts of productions from world-class arts venues, such as the New York Metropolitan Opera and the Royal Opera House, theatre productions such as the Royal Shakespeare Company Live from Stratford-upon-Avon and National Theatre Live, art exhibitions and filmmaker Q&As.
Chester Picturehouse will feature a fantastic & varied food & beverage offer, and the very highest standards of customer service and presentation.
Please note there is a requirement to work 40 hours per week over any of the seven days with regular work in the evenings and weekends.
In return we offer an incredible package of staff perks with something for everyone, this includes:
Competitive pay, double pay on bank holidays, sales bonuses, late night working allowance, unlimited free cinema tickets, free guest tickets, free Cineworld tickets, free hot and draught soft drinks, food & drinks discounts, eye care vouchers, paid breaks, increased pension contributions, cycle to work scheme, career development opportunities, company sick pay, employee assistance plan, and free 24/7 virtual GPs.
Responsibilities include but are not limited to:
- Cash Handling (Including Reconciliation)
- Food Handling and Stock Control
- Use of Technology (e.g. IT Systems, Till Operations, Telephones)
- Increasing Sales
- Maintaining Standards
- Dealing Face to Face with Large Groups of People
- Addressing and Resolving Complaints
- Induction and Training of Customer Service Assistants
- Coaching Customer Service Assistants
- Monitoring Compliance and Maintaining Standards
We’re passionate about our People and their career aspirations. If you see yourself as a Duty Manager of the future we have the development opportunities and training to support you in that aspiration.