Join the Dynamic team at West Norwood Picturehouse!
West Norwood Picturehouse was opened late in 2018 as the first building to combine a Cinema and Public Library in the UK. We have a unique role in the local area supporting the community and providing it with shared community spaces. Set in the heart of West Norwood, with the idyllic surrounds of West Norwood Cemetery, the building is comprised of Four Auditoriums, a Bar/Restaurant, Concessions Area, Reading Room, Courtyard, Community Room and Library. Prior to it's renovation the building had an interesting history as a location for Stanley Kubrick's A Clockwork Orange. On opening we were the recipient of the 2019 Screen awards, this leafy open and airy building is a wonderful place to work, relax and watch films.
In addition to a diverse programme of films, ranging from quality blockbusters to independent, classic, foreign-language and art-house, West Norwood Picturehouse includes a core programming strand dedicated to championing documentaries. The cinema also shows live HD broadcasts of productions from world-class arts venues, such as the New York Metropolitan Opera and the Bolshoi Ballet, theatre productions such as the Royal Shakespeare Company Live from Stratford-upon-Avon and National Theatre Live, art exhibitions and filmmaker Q&As.
West Norwood Picturehouse is an established venue, the very highest standards of customer service and presentation will need to be maintained at all times.
West Norwood Picturehouse is part of Picturehouse Cinemas who operate 26 cinemas across the UK and are a stand-alone division of Cineworld PLC.
West Norwood Picturehouse already has a unique history can you help shape it's future?
https://www.picturehouses.com/cinema/west-norwood-picturehouse
Job Purpose
To run the daily operations of the West Norwood Picturehouse café-bar, maximising sales of food and drink throughout the day and offering the best possible customer service at all times whilst effectively managing high standards of food hygiene practice.
Main Duties
Your duties include:
1. Assist the management team with the effective running of the café-bar, relating to deliveries, orders, food preparation.
2. Work with the management team to build a reliable customer base that is independent to the regular cinema trade. Growing the business and income levels through local community groups and promotion of events and activities.
3. Assist the management team with recruitment and performance management and training (following company procedures).
4. Communicate rota requirements with cinema management team to ensure the café bar is adequately staffed for expected trade.
5. Maintaining the highest possible customer service levels in the cafe at all times.
6. Preparing core food items and training team members to be able to deliver a cafe food offering.
7. Ensuring food hygiene standards are adhered to at all times, maintaining allergen data sheets, HACCP and training best practice to staff. Work with the cinema team to ensure a 5 score rating.
8. Continually training staff with relevant F&B product knowledge and techniques to be able to sell the full range of products effectively and quickly.
9. Liaising effectively with the head office F&B team
10. Promote great communication, conducting pre-shift briefs and working with other departments to share information
11. Ensuring that the Food and Beverages offer is fully and attractively promoted using the communication toolkit (menu boards, table menus etc) available to you. Ensure food and drink is effectively and attractively merchandised while minimising stock wastage.
12. Training all staff on the consistent delivery of all food and drink items. Identify training needs of the team and where external training is required, communicating training needs to the F&B Operations team.
13. Taking responsibility for the changing ambience of the café and bar as it moves from a daytime proposition to an evening one; generally ensuring that the offer is appropriate for the time of day and the type of business/customer.
14. Ensuring daily and weekly cleaning procedures are in place and undertaken effectively; working with the management team to ensure health and safety compliance.
15. Stock management: this would include placing stock orders, accepting deliveries and effective stock management. Follow all company procedures for stock receipting.
16. Maintaining the stores in a clean and tidy state at all times, including maintaining up to date store room planograms and ensuring that all stock is in date.
17. Undertaking any other duties which may be reasonably requested of you by the management team for the effective functioning of the restaurant, bar and cinema.