Team Leader – Aberdeen, Queen’s Links
Cineworld Aberdeen Queens Links is looking to recruit a Team Leader (39 hour contract) to join their team.
The Cinema has 9 screens and is situated on a leisure park just outside of the city centre and right next to the beach and a links golf course.
It operates a Concessions Stand, separate Baskin Robbins scoop ice cream and Pic n Mix area.
The full management team consists of a General Manager, 2 Cinema Managers & 4 Team Leaders. The cinema shows a diverse range of product including Bollywood/Tamil screenings and alternative content events, as well as mainstream Hollywood films. It also has strong links to local schools and businesses and has an excellent reputation for corporate events.
The ideal candidate will be an existing Team Leader or Manager, who is looking for a new and exciting challenge. You will be extremely motivated, demonstrate that you live the values, show strong leadership skills and be fully focused on the Customer Experience. You will also need FULL availability - every day of the week - and be available to work during the festive period.
Team Leader Job Description:
If it is a little more responsibility that you are after, the Team Leader role is just for you. You and your team will be out there as the face of Cineworld, striving to deliver an unrivalled cinema experience for all Cineworld customers. In addition to providing leadership and support to the Team members you will be providing a superior standard of service to our customers and making sure everyone has a great time in a safe and clean environment.
KEY RESPONSIBILITIES:
Support the management team in the delivery of the business KPIs and strategy objectives. Ensure a front of house presence at all times
Maintain regular and effective communication links with the Management Team and Team Members.
Participate in Management and Team meetings as required.
Undertake management opening and closing responsibilities and duties as required.
People: Engage our teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance. Support with the induction and recruitment process of new staff. Assist in the development and delivery of Team member meetings (as required) Effective organisation of resources to deliver the operational requirements of the cinema.
Customer: Nurture a Customer focused environment by maximising front of house presence at all times to improve the Customer journey and overall experience and make Cineworld the Best Place to Watch a Movie. Doing the right thing for customers to ensure that our brand standards and reputation are maintained. Maintain and build awareness of film product, promotions etc. Monitor customer feedback and communicate to the Management Team.
Operational Excellence: Ensure the highest standard of film presentation, housekeeping, cleanliness, maintenance and operational standards are maintained at all times. Ensure staff scheduling is managed accordingly to meet the demands of the business. Ensure the Health, Safety and wellbeing of all employees, customers and visitors is in line with health and safety policy, company procedures and operational guidelines. Mitigate incident risk by ensuring safety and security measures are implemented. Ensure all relevant licensing, legislative and business compliance is adhered to Maintain operational standards to Company expectation. Ensure Team Members are aware of relevant business information to: o Meet business needs o Operate effectively and efficiently o Maximise sales opportunities (up-selling, incentives etc.) Develop, support and understand back of house operations to deliver the business objectives (as and when required).
Finance: Manage risk by minimising fraud, cash and stock loss within the business and maintain banking controls. Maximise all revenue opportunities including retail and Unlimited through effective management and wider promotional initiatives and incentives.
DESIRABLE ATTRIBUTES & EXPERIENCE
Essential:
Is flexible on location (able to travel a reasonable distance / relocate as required)
Good organisational skills.
Good time management and ability to prioritise tasks.
Numeracy and Literacy skills
Good communication and presentation skills.
Customer facing experience Comfortable working individually and as part of a team
Desirable:
Full UK Driving licence
Knowledge of film.
IT Literate (Microsoft Office suite, industry bespoke software)
Key Skills & Behaviours:
Teamwork
Works with the Team to deliver a great customer experience
Leadership
Actively looks for and praises a job well done
Do The Right Thing Looks for best practice
Work with Pace Delivers and shares best practice
Make a Difference Communicates clearly