We are looking for an experienced and enthusiastic manager who can bring a passion for excellent customer service to this exciting venue. As a Duty Manager, you will be responsible for the smooth running of the daily operation of the cinema. In addition, you will be setting the standard of exceptional customer service by leading the team in our value of ‘Nothing is too much trouble’.
Please note there is a requirement to work 40 hours per week over any of the seven days with regular work in the evenings and weekends.
Job Title:
Duty Manager
Direct Report To:
Deputy General Manager
Responsible For:
Supervisors and Customer Service Assistants
Job purpose
To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching, and motivating the team to consistently deliver an exceptional customer experience to the standard required by Picturehouse. Provide an engaging work environment, championing succession and development opportunities for all. Focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs.
Main duties
- Ensure effective delivery of all business KPIs and business objectives
- Ensure that the business is running efficiently, effectively, and in line with company expectations, policies, and procedures
- Ensure any assigned area(s) of responsibility are delivered in line with business requirements
People
- Take ownership of own development and the development of your direct reports
- Engage teams to deliver improved business results through effective people management practices including coaching, mentoring, and driving personal accountability, development, and performance
- Implement, deliver, and achieve your business and performance excellence objectives
- Encourage a positive work environment where all employees can thrive
Customer
- Maintain a management presence at key business times to improve the Customer journey and support your team to deliver the ‘Nothing is too much trouble’ customer experience
- Maintain, build, and promote awareness of film products, promotions, etc.
Operational Excellence
- Ensure the highest standard of on-screen presentation, programming, scheduling, housekeeping, maintenance, and operational standards are upheld at all times.
- Ensure staff scheduling and deployment are managed accordingly to meet the demands of the business.
- Ensure the well-being of all employees, customers, and visitors is in line with Health & Safety policy, company procedures, and operational guidelines.
- Ensure all relevant licensing, legislative, and business compliance is adhered to.
- Maintain operational standards to Picturehouse’s expectations.
Finance
- Improve the management of the cinema’s controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets, and budgets
- Reduce travel and accommodation costs through effective forward planning.
- Manage risk by minimising fraud, cash, and stock loss within the business and maintaining banking controls
- Maximise all revenue opportunities including retail and Membership sales through effective management and promotional initiatives and incentives
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.