Picturehouse Cinemas Limited
General Manager, West Norwood Picturehouse
Job Types: Full-time
Salary: From £32,000.00 per year depending on experience.
Read, watch, eat or drink. West Norwood Library & Picturehouse is here for you. A lovingly restored library, 4 screen cinema and cafe-bar. We share this beautiful building with our friends at the library, creating a vibrant and diverse setting, right at the heart of the neighbourhood.
https://www.picturehouses.com/cinema/west-norwood-picturehouse
In addition to a diverse programme of films, ranging from quality blockbusters to independent, classic, foreign-language and art-house, West Norwood Picturehouse includes a core programming strand dedicated to championing documentaries. The cinema also shows live HD broadcasts of productions from world-class arts venues, such as the New York Metropolitan Opera and the Bolshoi Ballet, theatre productions such as the Royal Shakespeare Company Live from Stratford-upon-Avon and National Theatre Live, art exhibitions and filmmaker Q&As.
West Norwood Picturehouse is an established venue, the very highest standards of customer service and presentation will need to be maintained at all times.
West Norwood Picturehouse is part of Picturehouse Cinemas who operate 26 cinemas across the UK and are a stand-alone division of Cineworld PLC.
Vacancy
We are looking for an experienced and enthusiastic General Manager who can bring the Picturehouse way of working to this exciting venue.
Please note there is a requirement to work full time hours per week over any of the seven days with regular work at evenings and weekends.
Location
The role is based at West Norwood Library & Picturehouse, 1 - 7 Norwood High Street, London, SE27 9JU.
Application
To apply for this position please complete all application questions and upload a CV and cover letter.
JOB DESCRIPTION
Job Title
General Manager
Direct Report To
Regional Manager
Responsible For
Deputy General Manager
Job Purpose
The key responsibility of the role is to ensure the smooth running of the cinema with a focus on maximising business opportunities and growing the cinema’s Membership base. Responsible for delivering business objectives by creating an environment where your people are trusted, empowered, engaged and coached to deliver the Picturehouse Experience for every customer.
You are responsible for defining, setting and implementing the strategy to grow your business in line with Picturehouse’s vision whilst maintaining its individual identity.
Main Duties
As per Deputy General Manager job description plus:
Lead and engage the whole cinema team deliver the Picturehouse Experience
Engage with the local community to keep yourself aware of local market conditions, the community you serve and your competitors
Develop and nurture internal and external relationships to help you achieve business objectives
Act as the contact point for local authorities and enforcement agencies
Manage the cinema’s marketing; maximising audiences for films and other events by increasing numbers of Members, newsletter subscribers and social media followers
People – You will:
Accountability for the whole employee life cycle of all employees, with particular responsibility for your direct reports
Ensure regular rotation of your management team’s responsibilities in order to drive their development
Develop effective succession plans to maintain the smooth running of the cinema
Use effective communication methods to create an environment where high performance can be developed and maximised
Proactively deliver feedback with the appropriate balance of support and challenge
Promote an environment of trust and shared ownership within the management team
Customer – You will:
Create an atmosphere which allows your team to deliver the Picturehouse Experience
Use all available data to make things better for our customers
Engage with customers by being visible and responding to their needs
Make sure everything is working so that our customers are not disappointed
Operational Excellence – You will:
Ensure relevant checks and balances are in place to ensure delivery of KPI’s
Establish practices which deliver consistent improvement in cleaning and general housekeeping
Overall responsibility for managing the Health & Safety of your cinema and managing business risk
Ensure all business policies and procedures are followed to expected business standards
Liaise with the cinema’s programmer to maximise the profitability of programming and scheduling
Finance – You will:
Continually look for opportunities to implement initiatives to grow your business and grow EBITDA
Effectively manage the cinema P&L in line with fluctuating business
Be aware of, and take action to mitigate, financial risks to your business
Ensure that a commercial approach is taken across all aspects of cinema management
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
Person Specifications – Attributes and Experience
Essential:
Delivers results through great people management
Experience of running a standalone unit
P&L Management
Proven track record of delivering operational excellence
Proven experience of managing performance at all levels
Customer facing experience, in particular in a cinema / food / drink service environment
IT literate (Microsoft Office suit, industry bespoke software)
Available to work at key business times i.e. evenings and weekends
Flexible on location (able to travel a reasonable distance)
Experience of managing building maintenance
Experience of managing private hires / events
Local marketing experience
Desirable:
Significant knowledge of Audio Visual presentation
DPS licence holder
An interest in and knowledge of film and Picturehouse’s programming strands
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.