Come and join us at Chester Picturehouse
You'll be joining a highly motivated, engaged and productive team.
We're looking for some new talent to join us, and that might be you!
You will be guaranteed at least one shift a week (cinema week working Friday-Thursday)
*You must be available to work evenings and weekends as a priority*
You must be punctual, diligent, keen to learn, happy to ask questions, outgoing and friendly towards guests and colleagues.
**
Cafe/Bar experience preferred.
Perks - FREE CINEMA!!! Free soft drinks and hot drinks when on breaks, and popcorn when you go and see a film
50% off food and concessions
JOB DESCRIPTION
JOB TITLE Picturehouse Host
DIRECT REPORT TO Supervisor
RESPONSIBLE FOR N/A at this level
JOB PURPOSE
To welcome visitors to the cinema in an individual and informed way whilst always delivering the highest standard of customer service.
You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures.
You will be fully trained to perform different duties at various times across the cinema to the standard required by Picturehouse.
Your duties will include, but are not limited to:
Promotion and sale of tickets, retail, alcohol, food, and Memberships
Cash handling
Ushering and piracy prevention
Compliance with Health and Safety regulations
Compliance with Food Safety Standards
Preparing and serving café food
Cleaning
Working in the Cafe Bar
MAIN DUTIES
Customer Service
Deliver excellent customer service in line with the Picturehouse standards through individuality; engaging guests throughout their journey to maximise enjoyment and encourage repeat visits.
To ensure dwell areas are maintained and inviting to customers
Follow the correct ticket verification procedure. Guide customers to their seats where necessary, and ensure every person who enters the auditorium has a valid ticket
Respond to verbal customer complaints/queries immediately, where appropriate, using your own skill and knowledge to resolve or direct them to an appropriate person who can assist
Be knowledgeable about the individual cinema’s services and facilities, including accessibility, toilets, and proposition
Ensure all communication via radios is appropriate, clear, and concise
Be able to provide information on performance start and finish times, film synopsis, and film classification. Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary
Be aware of film classifications and identification requirements
Ensure all lost property is correctly delivered to the appropriate area and logged in line with the policy
Monitor screens for picture & sound quality, temperature, and customer disturbance. Product Knowledge and Sales
Be knowledgeable of current promotions and raise customer awareness. Ensure sales accuracy by processing transactions, memberships, and discounts correctly and in line with the policy
Promote the benefits of Membership during every transition
Using suggestive selling to offer better value and enhance the customer experience
Monitor stock levels and stock rotation and ensure departments are well presented
Ensure all wastage is correctly recorded by following the wastage procedure
Maintaining the highest standards of food hygiene and food presentation in line with policy
Ensure that café offerings are prepared and served to the highest standards, Health & Safety –
You will:
Follow all Health & Safety Policies with a Spot it, Sort it approach
Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
Inform management immediately of any breaches or issues within Health & Safety
Help monitor maintenance or repairs, advising the relevant people of any issues immediately
Open and close all areas, ensuring the relevant supporting paperwork is completed
Undertake basic daily cleaning duties including but not limited to departments, auditoriums, bathrooms (periodic toilet checks), staff areas, customer-facing areas, and sorting and removing of rubbish as required
You will be expected to attend regular staff meetings and shift briefings and keep up to date on staff communications
Adhere to all policies and procedures
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and is therefore subject to amendment. May 2023