DEPARTMENT
Operations 37.5 hours a week
Working hours are based on a rotating shift pattern of 8.00am - 4.30pm and 9.00am – 5.30pm
Salary
£23,650.00
RESPONSIBLE TO
PA to VP Operations, UK & Ireland
KEY RESPONSIBILITIES
Main duties include:
* Ensuring smooth-running, daily management and supervision of Cineworld Head Office Reception.
* Greeting guests on arrival, signing in visitors, answering telephones, screening and directing calls as appropriate.
* Daily post, recorded/special deliveries, organizing couriers and topping up and general maintenance of franking machine.
* Requests for tea and coffee for external meetings and ordering lunches.
* Health & Safety duties; daily check of fire exits, monthly check of first aid boxes and ordering stock when required, monthly fire extinguisher check and fire warden responsibilities
* Daily morning walk-arounds to assess the cleaning standards and liaising with PA to VP of Operations to resolve issues.
* Completing morning and end of day checks (daily) to ensure security of the office and keeping log of reported issues.
* Carrying out filing, faxing, photocopying, typing and a variety of other administrative duties as required
* Weekly cleaning of coffee machines
* Responding to all office related queries from staff or guests including weekly car parking allocation, taxis, maintenance and call out services.
* Management of multiple Meeting Rooms, booking rooms for staff and guests.
* Tracking and checking all office facilities supplies. Advising Senior Receptionist on a weekly basis of stock that is running low or needs re ordering.
* Maintaining the presentation of the office to a high standard
* Updating key contacts: internal telephone list, external suppliers
* Checking invoices and raising purchase orders for supplier payments
* Responsibility for assisting Senior Receptionist with all charity requests received to Head Office
* Training/inducting temporary reception staff including updating tools such as reception manual and remaining up-to-date with all Cineworld policies and procedures
* Ad–hoc duties as required
ESSENTIAL / DESIRABLE ATTRIBUTES & EXPERIENCE
Technical Experience
* Strong written and face to face communication skills
* General administrative experience preferred
* Strong IT skills to include Word, Outlook and Excel
**Key Skills and **Behaviours
Making an Impact
* As the face of the company and the first point of contact for anyone arriving at the Cineworld Head Office a professional, polite, friendly and helpful presence is essential to this role.
* Excellent telephone manner and the ability to deal appropriately with people at all levels
* The ability to communicate clearly with relevant information
Working together
* Good at building relationships and able to work with people from all areas of the business
* An excellent team player, ready to get stuck in
* The ability to maintain composure when handling challenging situations
Thinking it through
* The ability to find the right information to deal with queries
* The ability to understand and clearly communicate messages and information
Being Action Focused
* The ability to work proactively and a willingness to go beyond the call of duty
* Actively working out the best way to get something done and deliver the small things that make a huge difference
* Actively engaged to deliver and strive to overcome barriers and hurdles
* Proactive and able to prioritise effectively
LEVEL AND RANGE OF CONTACTS
All Staff, including Head Office and cinema teams as well as suppliers, contractors and visitors to the office.
JOB DESCRIPTION AGREED BY
Jayde Devine
