KEY RESPONSIBILITIES
Main duties include:
* Ensuring smooth-running, daily management and supervision of Cineworld Head Office Reception.
* Greeting guests on arrival, signing in visitors, answering telephones, screening and directing calls as appropriate.
* Daily post, recorded/special deliveries, organizing couriers and topping up and general maintenance of franking machine.
* Requests for tea and coffee for external meetings and ordering lunches.
* Health & Safety duties; daily check of fire exits, monthly check of first aid boxes and ordering stock when required, monthly fire extinguisher check and fire warden responsibilities
* Daily morning walk-arounds to assess the cleaning standards and liaising with PA to VP of Operations to resolve issues.
* Completing morning and end of day checks (daily) to ensure security of the office and keeping log of reported issues.
* Carrying out filing, faxing, photocopying, typing and a variety of other administrative duties as required
* Weekly cleaning of coffee machines
* Responding to all office related queries from staff or guests including weekly car parking allocation, taxis, maintenance and call out services.
* Management of multiple Meeting Rooms, booking rooms for staff and guests.
* Tracking and checking all office facilities supplies. Advising Senior Receptionist on a weekly basis of stock that is running low or needs re ordering.
* Maintaining the presentation of the office to a high standard
* Updating key contacts: internal telephone list, external suppliers
* Checking invoices and raising purchase orders for supplier payments
* Responsibility for assisting Senior Receptionist with all charity requests received to Head Office
* Training/inducting temporary reception staff including updating tools such as reception manual and remaining up-to-date with all Cineworld policies and procedures
* Ad–hoc duties as required
ESSENTIAL / DESIRABLE ATTRIBUTES & EXPERIENCE
Technical Experience
* Strong written and face to face communication skills
* General administrative experience preferred
* Strong IT skills to include Word, Outlook and Excel
Key Skills and Behaviors
Making an Impact
* As the face of the company and the first point of contact for anyone arriving at the Cineworld Head Office a professional, polite, friendly and helpful presence is essential to this role.
* Excellent telephone manner and the ability to deal appropriately with people at all levels
* The ability to communicate clearly with relevant information
Working together
* Good at building relationships and able to work with people from all areas of the business
* An excellent team player, ready to get stuck in
* The ability to maintain composure when handling challenging situations
Thinking it through
* The ability to find the right information to deal with queries
* The ability to understand and clearly communicate messages and information
Being Action Focused
* The ability to work proactively and a willingness to go beyond the call of duty
* Actively working out the best way to get something done and deliver the small things that make a huge difference
* Actively engaged to deliver and strive to overcome barriers and hurdles
* Proactive and able to prioritise effectively
