Job Description: Barista:

To contribute to Starbucks‟ success by providing legendary customer service to all customers. To create the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. This partner is responsible for acting in accordance with, and as an ambassador for Starbucks guiding principles, culture and values; embracing the coffee culture and keeping it at the heart of everything we do.

Reports to: Store Manager 

Department: Retail Operations Location: In store

Key Responsibilities: 

Responsibilities include but are not limited to the following:

Creating the Third Place

• Builds relationships and delivers legendary customer service by acting with a “customer comes first” attitude, engaging the customer in conversation, and connecting with them.
• Discovers and responds to customers‟ needs and provides product sampling and demonstrations to deliver the Starbucks Experience to customers.
• Maintains a clean and organised workspace so that partners can locate resources and products as needed. Performs cleaning tasks to assist in the creation of “the third place”.
• Acts with integrity, honesty and knowledge that promotes the culture, values and mission of Starbucks. Maintains a calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the „Third Place‟ environment during each shift.

Business Requirements:

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Follows Starbucks operational policies and procedures, including those for cash handling, security and health and safety to ensure the safety of self, customers and partners at all times.
• Presents oneself professionally to ensure adherence to health and safety rules and quality store operations standards.

Teamwork:

• Contributes to store goals for increasing sales and improving profits e.g. by actively up selling.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Maintains regular and consistent attendance and punctuality.