Picturehouse Cinemas Ltd
Supervisor - Ealing
We are looking for an experienced and enthusiastic Supervisor who can bring a passion for excellent customer service to this exciting venue. As a Supervisor, you will be out there on the floor of the cinema living our value of ‘Nothing is too much trouble’ and supporting the Customer Service Assistants in delivering exceptional service. In addition to this you will be supporting the cinema Duty Managers is the smooth daily operation of the cinema.
Please note there is a requirement to work 40 hours per week over any of the seven days with regular work in the evenings and weekends.
In return we offer an incredible package of staff perks with something for everyone, this includes:
Competitive pay, double pay on bank holidays, sales bonuses, late night working allowance, unlimited free cinema tickets, free guest tickets, free Cineworld tickets, free hot and draught soft drinks, food & drinks discounts, eye care vouchers, paid breaks, increased pension contributions, cycle to work scheme, career development opportunities, company sick pay, employee assistance plan, and free 24/7 virtual GPs.
Responsibilities include but are not limited to:
Cash Handling (Including Reconciliation)
Food Handling and Stock Control
Use of Technology (e.g. IT Systems, Till Operations, Telephones)
Increasing Sales
Maintaining Standards
Dealing Face to Face with Large Groups of People
Addressing and Resolving Complaints
Induction and Training of Customer Service Assistants
Coaching Customer Service Assistants
Monitoring Compliance and Maintaining Standards
We’re passionate about our People and their career aspirations. If you see yourself as a Duty Manager of the future we have the development opportunities and training to support you in that aspiration.
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