Job Title: Supervisor
Location: Ealing Picturehouse
Responsible to: Duty Manager
Responsible for: Customer Service Assistants
Date live: 19/02/25
Salary: £12.80 per hour
What is the job?
Do you pride yourself on being able to always put the customer first, and deliver unbeatable service?
Going to the cinema should be a truly immersive and brilliant experience that helps the customer detach from the outside world…well that’s what we believe at Picturehouse.
We need a Supervisor that embodies this passion for delivering an end-to-end immersive and joyful customer experience whilst also empowering their team to deliver this vision in every single action.
What do you get?
£12.80 sales incentive bonus’s
Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card!
Picturehouse Cinemas offers a wide variety of benefits; early pay access, all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more! Read on here…
In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes!
What will you be doing?
You will support the management team in the effective running of the cinema by helping communicate the business KPIs and galvanising your team to deliver against the strategy objectives and ensuring that the end-to-end customer journey is as exciting and enjoyable as the content we show.
You will have a hugely people focused role which will require you to assist with the development of existing team members, mentoring of existing team members, induction & training of direct reports and leading team meetings.
You will help maintain high operational standards across all areas including film presentation, programming, scheduling, health & safety and cinema cleanliness.
You will help improve commercial success of the cinema by maximising revenue through sales initiatives and minimising costs through stock loss and strict banking controls.
About you
You need to have demonstratable experience in a team lead or supervisory role for an organisation within a customer facing industry such as retail, hospitality & entertainment.
You will need to be comfortable communicating clearly, precisely and efficiently with team members of varying personalities.
You need to be able to manage multiple tasks at the same time and show excellent time management skills.
You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire.
Read more about them here - About us - Picturehouse; Our People, Our Purpose
Who are Picturehouse?
Working at Picturehouse…just a whole load of Cinema’s, right? Wrong!
Picturehouse Cinemas is so much more than screens and popcorn! As part of the Regal Cineworld Group, we are cinemas in the heart of neighbourhoods, ingraining ourselves within local communities as social hubs; dedicated to 'sharing joy through extraordinary experiences'.
Each of our architecturally unique venues are places to eat, meet and relax, supplemented with a wide variety of productions ranging from live streamed Opera through to immersive showings of the big blockbusters, plus the best of cinema from around the world and more.
With an office in Leicester Square, London and cinemas countrywide we have a variety of roles that see our people working on either a hybrid or field based/remote basis.
One thing we pride ourselves on at the Cineworld Group is our people and being able to support our people to pursue the career paths they want within the Cineworld & Picturehouse brands. We help YOU grow.
Do you feel like you don’t have all the experience listed but would love to explore a career at Cineworld? Please still contact [email protected]. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn’t want this to prevent us from meeting you.