Team Member
To ensure that you are delivering the highest standard of customer service at all times. You will support the Cinema team on continuously driving sales, while supporting the cinema team in the smooth running of the cinema in line with policy and procedures.
You will be fully cross trained, performing different duties at various times.
Staff functions include Box Office duties, Concessions duties, Floor duties, *Bar duties and *Projection duties with particular attention paid to customer service in all areas.
Passion for Customers –
You will:
Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette.
Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket.
Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business.
Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person.
Be knowledgeable about the cinema i.e. services and facilities.
Ensure all communication via radios is appropriate, clear and concise and where applicable the cinema code words are used.
Provide information on performance start and finish times, films synopsis and film classification.
Be aware of the policy towards film piracy within the cinema.
Be aware of all film classifications and identification procedure.
Ensure all lost property is correctly delivered to the appropriate area.
Monitor and patrol the auditoria’s for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues.